Contact Ship to Shore Traveler

The fastest way to reach us:

Contact us by email here

Returns and exchanges:

Visit this page

Promotions Policy:

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Customer service hours of operation

Monday to Friday

8:00 a.m. to 4:00 p.m. (USA Eastern Time)

HOLIDAY HOURS

MEMORIAL DAY WEEKEND: Our office and warehouse will be closed Friday May 23 & Monday May 26, and will reopen on Tuesday, May 27.

We will periodically check emails during the day to deal with any urgent matters. All emails and calls will be returned during normal business hours on Tuesday, May 27.

Payment Methods

We accept the following payment methods

Email

General: uscustomercare@stshore.com

Phone

U.S.A. +1-206-284-0406
United Kingdom (020) 3287 6508 – a customer care representative will call you within 24 hours
Australia (02) 8091 4897 – a customer care representative will call you within 24 hours
France (English and French) 33 (0) 9 70 44 75 92
Argentina, Ushuaia Depot & ShopAntarctica Gear Rental 54 9 2901 60 1969 (Voice + SMS)