Contact Ship to Shore Traveler

The fastest way to reach us:

Contact us by email here

Returns and exchanges:

Visit this page

Promotions Policy:

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Customer service hours of operation

Monday to Thursday (closed Friday)

11:00 a.m. to 4:00 p.m. (USA Eastern Time) / 8:00 a.m. to 1:00 p.m. (USA Pacific Time)


HOLIDAY HOURS

Our office and warehouse will be closed in observance of INDEPENDENCE DAY Friday, July 1 and Monday, July 4 and will reopen on Tuesday, July 5. In case of an emergency, please call and leave a detailed message or send us an email. We'll be monitoring voice and emails throughout the weekend.


Payment Methods

We accept the following payment methods



Email

General: uscustomercare@stshore.com

Ushuaia: ushuaia@stshore.com


Phone

U.S.A. +1-206-284-0406
United Kingdom (020) 3287 6508 – a customer care representative will call you within 24 hours
Australia (02) 8091 4897 – a customer care representative will call you within 24 hours
France (English and French) 33 (0) 9 70 44 75 92
Argentina, Ushuaia Depot & ShopAntarctica Gear Rental 54 9 2901 60 1969 (Voice + SMS)