Contact Ship to Shore Traveler
The fastest way to reach us:Contact us by email here
Returns and exchanges:Visit this page
Promotions Policy:Visit this page
Update on current sailings and your gear
Our thoughts go out to you and your loved ones as we all work through these challenging times. Our customer care team remain on duty to assist you with your individual arrangements.
Due to the uncertainty surrounding dates when ships will resume operations there will be a delay in processing your order. As soon as your ship's sailing date is confirmed the order will be promptly fulfilled. Orders will arrive a minimum of 14 days prior to your ship's departure date. Your credit card will not be charged until the order leaves our warehouse. We have implemented this policy to avoid the inconvenience, and resulting carbon footprint, of returning items that are no longer needed due to cancelled cruises. If you have any concerns, please contact us.
Customer service hours of operation
Hours have been adjusted during the COVID-19 Pandemic
Monday to Thursday (closed Friday)
11:00 a.m. to 4:00 p.m. (USA Eastern Time) / 8:00 a.m. to 1:00 p.m. (USA Pacific Time)
We accept the following payment methods
United Kingdom (020) 3287 6508 – a customer care representative will call you within 24 hours
Australia (02) 8091 4897 – a customer care representative will call you within 24 hours
France (English and French) 33 (0) 9 70 44 75 92
Argentina, Ushuaia Depot & ShopAntarctica Gear Rental 54 9 2901 60 1969 (Voice + SMS)