Contact Ship to Shore Traveler

The fastest way to reach us:

Returns and exchanges:

Promotions Policy:

Customer service hours of operation

Monday to Thursday (closed Friday)

11:00 a.m. to 4:00 p.m. (USA Eastern Time) / 8:00 a.m. to 1:00 p.m. (USA Pacific Time)

HOLIDAY HOURS

Please take note of our closures during the Holidays:

THANKSGIVING: Our office and warehouse will be closed Thursday and Friday November 24 & 25 and will reopen on Monday, November 28

CHRISTMAS: Our office and warehouse will be closed Friday, December 23 at 1pm and Monday, December 26. We will reopen on Tuesday, December 27

NEW YEAR: Our office and warehouse will be closed Friday, December 30 at 1pm and Monday, January 2. We will reopen on Tuesday, January 3

In case of an emergency, please call and leave a detailed message or send us an email. We'll be monitoring voice and emails throughout the weekend.

Payment Methods

We accept the following payment methods

Email

General: uscustomercare@stshore.com

Phone

U.S.A. +1-206-284-0406
United Kingdom (020) 3287 6508 – a customer care representative will call you within 24 hours
Australia (02) 8091 4897 – a customer care representative will call you within 24 hours
France (English and French) 33 (0) 9 70 44 75 92
Argentina, Ushuaia Depot & ShopAntarctica Gear Rental 54 9 2901 60 1969 (Voice + SMS)